FAQ
Q: Do you ship your original paintings rolled in a tube?
A: Yes, our original paintings are shipped rolled and unframed. This allows for more flexibility in shipping. All our paintings are packed in a secure durable tubes.
Q: Do you provide stretching and framing services for original paintings?
A: We can provide the stretching and framing for buyers in Ireland only. Unfortunately, we do not offer stretching and framing services outside Ireland at this time. We recommend availing of the professional stretching and framing service in your home town.
Q: Do you offer a refund or exchange service for original artwork?
A: Due to the unique nature of our handcrafted artwork, we do not offer refunds or exchanges for purchases made on our website. We encourage customers to carefully review the product descriptions and images before making a purchase. We are also available to answer any of your questions on our live chat or book a virtual call with the artist before making a purchase. Email us to book a call.
Q: What if my artwork arrives damaged or defective?
A: In the rare event that your artwork arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
Q: How long does it take to process and ship my order?
A: Our processing time typically ranges from 3 to 5 business days. Once your order is processed, shipping times may vary depending on your location.
Q: Can I track my order once it has been shipped?
A: Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
Q: Do you offer international shipping?
A: Yes, we offer international shipping outside EU to select countries. Shipping rates and delivery times may vary depending on your location. Shipping costs will be calculated based on your location during the checkout process. Simply fill out your shipping address, and the shipping cost will be automatically calculated for you. If you have any questions or need assistance with international shipping options, please feel free to contact us for more information.
Q: Are your original paintings ready to hang upon arrival?
A: Our paintings are packed rolled in a tube packaging, we recommend availing of the professional stretching and framing service in your home town. We can provide the stretching and framing for buyers in Ireland.
Q: Do you offer customisation options for your original artwork?
A: While we do not offer customisation options for our existing artwork, we may be able to accommodate custom orders on a case-by-case basis. Please contact us to discuss your specific requirements.
Q: Can I reach you if I have a query about your artwork?
A: You can reach us on our chat during Dublin GMT time zone. You may also contact us via the contact form on our website. We strive to respond to all inquiries within 24 hours.
Q: What is Giclée printing?
A: Giclée printing, pronounced 'gee-clay,' is an advanced inkjet process that uses long-lasting inks to create durable prints. Museums use this technology, highlighting its effectiveness. Fine art giclée printing is now the top choice for professionals. Your print will be vibrant, framed and ready to hang.